faq

Everything You Need to Know Before Getting Started

Can you help with acne that won’t go away?

Yes. We treat acne at every stage, from occasional breakouts to persistent, hormonal, or cystic acne. Your plan may include prescription treatments, skincare guidance, and long term prevention strategies.

Do I need to come in person, or can this all be done virtually?

Most of our care is completely virtual. You can submit photos, complete your visit online, and receive a personalized treatment plan all from home. If an in-person visit is ever needed, we will guide you.

How quickly can I get started?

You can start today. Most patients complete their visit in minutes and receive a treatment plan within 24 to 48 hours.

Can you treat melasma, dark spots, or uneven skin tone?

Absolutely. These conditions require a thoughtful approach, and we create customized regimens that actually work without overcomplicating your routine.

Do you help with rosacea or redness?

Yes. We focus on calming inflammation, strengthening the skin barrier, and reducing triggers to improve both symptoms and long term control.

Can you recommend a simple skincare routine?

Definitely. Many patients come to us overwhelmed, we simplify everything into a clear, effective routine tailored to your skin.

Do you prescribe accutane?

Yes, when medically appropriate.

Will I look natural?

Yes. Our approach is subtle, refreshed, and never overdone. The goal is to look like yourself, just more rested.

How many units will I need?

This varies by individual and treatment area, but we will guide you based on your goals and anatomy. Most patients start conservatively and adjust over time.

How long does it last?

Results typically last 3 to 4 months, depending on the individual and treatment area.

When will I see results?

You will start noticing changes within a few days, with full results around 10 to 14 days.

What areas can neurotoxin be used to treat?

Neurotoxin is commonly used for forehead lines, frown lines, crow’s feet, lip lines, chin dimpling, jawline slimming, and excessive sweating.

Can neurotoxin help prevent wrinkles from getting deeper?

Yes. Neurotoxin works by relaxing the muscles that cause repeated facial movements, which can help soften existing lines and slow the formation of deeper wrinkles over time.

Can neurotoxin help with jaw clenching or TMJ symptoms?

Neurotoxin can help relax overactive jaw muscles, which may reduce clenching, tension, headaches, and discomfort associated with TMJ symptoms.

Is there any downtime after neurotoxin treatment?

Downtime is minimal. Most patients return to normal activities the same day, though we recommend avoiding intense exercise, lying flat, or rubbing the treated areas for several hours after treatment.

Am I a candidate for weight loss medication?

If you have struggled with weight despite diet and exercise, you may be a candidate. We evaluate your full health picture before making recommendations.

What medications do you use?

We use evidence based options including GLP 1 medications such as semaglutide and tirzepatide, along with other treatments when appropriate.

How much weight can I lose?

Results vary, but many patients experience meaningful, sustainable weight loss when combining medication with lifestyle support.

Will I need to stay on medication forever?

Not necessarily. We focus on long term success, including strategies to maintain results over time.

Do you help with nutrition and exercise?

Yes. Medication is just one piece, we guide you on sustainable habits that support lasting results.

Will I receive a prescription the same day?

In many cases, yes. If appropriate, prescriptions are sent directly to your preferred pharmacy.

What if a medication is too expensive?

We work with you to find effective and affordable alternatives whenever possible. We have dedicated compounding pharmacies that offer very affordable, custom medications.

What if my treatment isn’t working?

We adjust. Your plan evolves based on your progress, we do not take a one size fits all approach.

Do you take insurance?

Wellwell is a cash-pay practice, so we do not bill insurance for visits. This allows us to provide transparent pricing, longer appointment times, and care that is focused on you rather than insurance requirements.

How much does a visit cost?

Pricing is straightforward and clearly listed before you start, no surprises.

Are there follow up fees?

We offer flexible options, including follow ups and packages depending on your needs.

Do you offer packages or memberships?

For neurotoxin we do discounts if you pre-buy units.

What happens during my first visit?

You will answer a few targeted questions, upload photos if needed, and we will create a personalized treatment plan.

How quickly will I see results?

Some treatments work quickly, while others take time. We set clear expectations so you always know what is normal.

Can I ask questions after my visit?

Yes. Ongoing support is part of the experience, we are here when you need us.

Who will I be seeing?

You will be treated by experienced medical providers focused on skin and metabolic health.

Are treatments safe?

Yes. We use evidence based treatments and prioritize safety, effectiveness, and long term results.

How do I know what is right for me?

You do not have to figure it out alone, that is our job. We guide you every step of the way.